CommVerse is operated by Ticketaura Limited (UK). This Privacy Policy explains how we collect,
use, share, and protect personal information when you use the CommVerse mobile app, web
experiences, and related services (collectively, the "Service").
1. Scope
This Privacy Policy applies to information we collect through the Service and from our
communications with you. It does not apply to third-party websites, services, or integrations
that you access separately (such as payment providers or Zoom).
App stores: subscription status when app store billing is used
Integrations: account identifiers and permissions from services you connect (e.g., Zoom)
3. How We Use Your Information
Provide, operate, and improve the Service
Create and manage your account and profile
Process payments, subscriptions, and payouts
Enable community, marketplace, and event features
Send transactional emails and service notifications
Monitor and prevent fraud, abuse, or security issues
Comply with legal and regulatory obligations
4. Legal Bases (UK/EU Users)
Contract: to provide the Service you request
Legitimate interests: to secure, improve, and market the Service
Consent: when you opt in to specific communications or features
Legal obligations: to meet tax, accounting, or compliance requirements
5. How We Share Information
Service providers: hosting, storage, analytics, email, and customer support
Payment partners: Stripe or app store billing providers
Integrations: services you connect, such as Zoom
Other users: content you share publicly or within communities
Legal and safety: to comply with law or protect rights and safety
We do not sell your personal information.
6. Public Content and Visibility
Your profile, posts, community details, and listings may be visible to others depending on
your settings and the community privacy level. Messages are private between participants,
but may be processed to deliver and moderate the Service.
7. Data Retention
We keep your information while your account is active and as needed to operate the Service.
We may retain records for legal, security, or compliance purposes. You can request account
deletion at any time.
8. Security
We use technical and organizational safeguards to protect your data. However, no system
is 100% secure, and we cannot guarantee absolute security.
9. International Transfers
We may process and store data in countries where we or our service providers operate.
These locations may have different data protection laws.
10. Your Rights and Choices
Access, correct, or delete your personal information
Object to or restrict processing where applicable
Withdraw consent for optional communications
Export your information where available
Opt out of marketing emails by using the unsubscribe link
If you are in the UK or EEA, you can also lodge a complaint with your local data protection
authority (in the UK, the Information Commissioner's Office).
11. Children's Privacy
CommVerse is not intended for children under 18. If you believe a child has provided
personal information, contact us and we will take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post updates here and, when
appropriate, notify you in the app or by email.
Contact
If you have questions about this Privacy Policy, contact us at
info@mycommverse.com.